Order Dispatch in November and December :

We advise all customers that during this period all freight carriers experience delays and to allow additional time for orders to arrive, this includes Express services.

Please note : whilst we do our best to dispatch orders to our regular dispatch time, delays of up to 3 business days may occur for your order to be dispatched.

Express orders are priorised for first dispatch, all other orders are dispatched in the order they are placed and our Customer Service Teams are unable to expedite orders.

Please allow additional time for your order to arrive during this peak period.

 

Standard Order Dispatch :

• Orders placed prior to 10am will be dispatched same business day. Please note we only dispatch orders Monday to Friday.
• Your order will be dispatched the next business day for all orders placed after 10am.
• We charge one shipping rate of $9.95 per order regardless of the number of items in your order or your location in Australia, although some exceptions do apply*.
• Once your order is dispatched you will receive an email with tracking information which can be viewed on the carrier website at any time. Please note that due to tracking links contained in these emails if you have not received it after 3 days please check your Spam folder.
• Parcels can be delivered to residential, PO Box and business addresses Australiawide*.  
• Orders are shipped Monday to Friday every week of the year.
• We utilise a variety of carriers including Australia Post and various Couriers depending on your location. 
• Peace of Mind Insurance is offered at the checkout and covers your order for Loss, Theft or Damage whilst in transit. Orders where insurance is not purchased are covered up to a maximum of $50 by the carrier. Toy Universe will not reimburse, resend or refund uninsured orders.
• Tracking numbers are updated by email and on your order status page at 6pm Australian Eastern Standard Time.
• The following delivery times are average times in which you should receive your order, on most occasions you will receive your order earlier than the times specified. 

If you need your order by a certain date give our friendly Customer Service Line a call on 1300 961 747 and they will confirm a delivery date.

STANDARD SHIPPING estimated delivery time after dispatch  : 

Sydney Metro	2 to 3 business days
Regional NSW	3 to 7 business days
Melbourne	3 to 4 business days
Regional VIC, Adelaide,  SA and TAS	4 to 7 business days
Brisbane	3 business days
Regional QLD	5 to 7 business days
Perth / WA	5 to 9 business days
NT	5 to 9 business days
New Zealand	5 to 10 business days
United States	2 to 5 business days

 

EXPRESS SHIPPING estimated delivery time after dispatch  : 

Please note Express shipping is available only to postcodes in the Australia Post Express Post network.

Sydney Metro	1 business day
Regional NSW	1 to 2 business days
Melbourne	1 business day
Regional VIC, Adelaide,  SA and TAS	1 to 3 business days
Brisbane	1 business day
Regional QLD	1 to 5 business days
Perth / WA	1 to 2 business days
NT	Service unavailable.
New Zealand	Service unavailable.
United States	Service unavailable.

 

BULKY SHIPPING estimated delivery time after dispatch  : 

Please note some larger items are not eligible for delivery to some regional and remote areas of Australia. 

Sydney Metro	3 to 4 business days
Regional NSW	4 to 7 business days
Melbourne	2 to 4 business days
Regional VIC, Adelaide,  SA and TAS	4 to 7 business days
Brisbane	3 business days
Regional QLD	5 to 7 business days
Perth / WA	4 to 10 business days
NT	Service unavailable.
New Zealand	Service unavailable.
United States	Service unavailable.

 

Incorrect Addresses / Non Collected/ RTS Orders

We ask all customers to carefully check the address for orders as a re-shipment fee of $24.95 will apply for re-shipping an order if it is returned due to incorrect addressing or non collection.

Please note : if your order is returned to sender due to incorrect address, decline to accept or non collection, and you choose to receive a store credit and not re-ship the item, the return fee of $15 and original shipping cost will be subtracted from your store credit.

As the majority of our freight travels with Australia Post if your order is taken to the Post Office for collection please ensure it is picked up within 10 business days. a reshipment fee of $21.95 will apply for re-shipping an order if it is returned due to non pick up.

Please note ToyUniverse will not refund or resend orders which are delivered to the incorrect address and cannot be reclaimed, if an incorrect address has been provided at checkout.

If you have any questions or need assistance please email us gujiayan@shoplazza.com

 

* Bulky Items - large items or large orders being sent to remote & regional areas may incur additional charges or may not be able to be delivered if appropriate shipping carriers are not available. All shipping is calculated at checkout, however if you have an enquiry about shipping please contact us.